How do I remove files from Deva xFTP that have finished transferring?
How can I best describe my problem if I contact technical support?
Note:
Reference the troubleshooting section for answers to problems frequently encountered.
First time users should use the Connection Wizard, located under File > Connection Wizard. It will bring up a window that will ask you for a Label for the site and the rest of the login information provided to you by your Web Host Provider.
This information is assigned by your Web Hosting Provider. If you Don't know what the FTP address is or are not sure, you can contact your Web Hosting Provider or Internet Service Provider and they can give that information to you.
Your Web Hosting Provider or Internet Service Provider assigns this information. If you need to find out what this information is, you can contact them and they will be able to give that information back to you.
First you must connect to your site. Once connected, you can upload your files by browsing to the directory where your files are located on the left hand window of the screen. Click on the files you wish to upload and drag them across to the corresponding right hand window (the server side). You will see the upload progress of your files in the queue window at the bottom of your Deva xFTP window.
More on transferring files and folders.
In Deva xFTP, connect to the first server where you want to transfer from. Click on the files you wish to transfer located in the remote window. Right click your mouse and pop-up menu appears. Select the FXP Transfer then select the target remote server and they will be transferred from the first server to the second server.
More on site-to-site transfers.
The Local Drives pane, located on the left-hand side of the screen, shows files and folders on your computer. The left pane in Deva xFTP shows you both the Local Drive pane and the Site Manager as separate tabs. You can navigate your local drives in the same fashion as Windows Explorer.
To delete files from your server, simply click on the file you wish to delete and press the Delete key on your keyboard. You can also right-click on the file and click Delete, or you can click on the file and then click on the red X on the toolbar.
If you have tried to log into your FTP site and have been unsuccessful, a window will appear telling you that it could not log in. Click on the button that says Details and it will list the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Host Provider with this error message and they will be able to assist you in getting connected.
See Troubleshooting for more help.
If you are behind a firewall and you cannot connect, you will need to set up Deva xFTP to connect through that firewall. Go to Tools > Options and expand the menu option entitled Proxy Settings. Select Through Proxy from Access Type. Click Add button then fill out the information of the firewall and click OK. If you are unsure of whether or not you are behind a Proxy Firewall or a Socks Firewall or are not sure of the specific settings for that firewall, consult your system administrator for the correct settings.
If you’ve tried to transfer files and they are not transferring,right click the item in the Queue Window,select Show Error/Log Details menue.The File Transfer Log window appears and telling you that the files could not be transferred. Click Details for more information on the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Hosting Provider with this error message.
See Troubleshooting for more help.
To remove items from the queue that have already transferred or will not transfer, go to Tools > Queue > Remove all and the items will be removed from the queue.
Deva xFTP is available by download from our website at www.miscosoftware.com
Download time depends on your modem speed.
Free online self-help resources are available for all users at the Miscosoftware Help Center. Help is also available via email and telephone for registered users covered by a Priority Support plan. Please visit the Miscosoftware Help Center for up-to-date information about all of the technical support options available to you.
If you are having a transfer or connection problem, you may want to enable extended listing in the session log window, reproduce the problem and then copy and paste the resulting log in to Email: support@miscosoftware.com.