You can help resolve errors by recording information from error messages. A standard error dialog box includes a short error message and two buttons, Cancel and Details. Click Cancel to dismiss the error dialog box. Click Details to expand the error dialog to show more information.
Record the error message and what occurred previous to the error.
Click the Details button.
Right-click in the log text area.
Choose Copy All Text. The entire contents of the error log window will be copied to the clipboard.
Paste this information into an email asking for help, and send it to your IS department or us for support.