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Deva xFTP Frequently Asked Questions
How do I remove files from Deva xFTP that have finished transferring?
How can I best describe my problem if I contact technical support?
Why does Deva Web Link Checker report http://www.site.com/../page/index.html as broken?
Why does Deva Web Link Checker report a URL with a space in it?
Note:
Reference the troubleshooting section for answers to problems frequently encountered.
How do I set up a connection to my FTP Server?
First time users should use the Connection Wizard, located under File > Connection Wizard. It will bring up a window that will ask you for a Label for the site and the rest of the login information provided to you by your Web Host Provider.
What is my FTP Host Address?
This information is assigned by your Web Hosting Provider. If you Don't know what the FTP address is or are not sure, you can contact your Web Hosting Provider or Internet Service Provider and they can give that information to you.
What is my user name and password?
Your Web Hosting Provider or Internet Service Provider assigns this information. If you need to find out what this information is, you can contact them and they will be able to give that information back to you.
How do I upload my files with Deva xFTP?
First you must connect to your site. Once connected, you can upload your files by browsing to the directory where your files are located on the left hand window of the screen. Click on the files you wish to upload and drag them across to the corresponding right hand window (the server side). You will see the upload progress of your files in the queue window at the bottom of your Deva xFTP window.
How do I transfer files from one site to another?
In Deva xFTP, connect to the first server where you want to transfer from. Click on the files you wish to transfer located in the remote window. Right click your mouse and pop-up menu appears. Select the FXP Transfer then select the target remote server and they will be transferred from the first server to the second server.
How do I navigate the directory tree in Deva xFTP?
The Local Drives pane, located on the left-hand side of the screen, shows files and folders on your computer. The left pane in Deva xFTP shows you both the Local Drive pane and the Site Manager as separate tabs. You can navigate your local drives in the same fashion as Windows Explorer.
How do I delete files off my server?
To delete files from your server, simply click on the file you wish to delete and press the Delete key on your keyboard. You can also right-click on the file and click Delete, or you can click on the file and then click on the red X on the toolbar.
Why can't I connect to my FTP site?
If you have tried to log into your FTP site and have been unsuccessful, a window will appear telling you that it could not log in. Click on the button that says Details and it will list the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Host Provider with this error message and they will be able to assist you in getting connected.
See Troubleshooting for more help.
How do I connect if I’m behind a firewall?
If you are behind a firewall and you cannot connect, you will need to set up Deva xFTP to connect through that firewall. Go to Tools > Options and expand the menu option entitled Proxy Settings. Select Through Proxy from Access Type. Click Add button then fill out the information of the firewall and click OK. If you are unsure of whether or not you are behind a Proxy Firewall or a Socks Firewall or are not sure of the specific settings for that firewall, consult your system administrator for the correct settings.
Why won’t my files transfer?
If you’ve tried to transfer files and they are not transferring,right click the item in the Queue Window,select Show Error/Log Details menue.The File Transfer Log window appears and telling you that the files could not be transferred. Click Details for more information on the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Hosting Provider with this error message.
See Troubleshooting for more help.
How do I remove files from Deva xFTP that have finished transferring?
To remove items from the queue that have already transferred or will not transfer, go to Tools > Queue > Remove all and the items will be removed from the queue.
How can I get a copy of Deva xFTP?
Deva xFTP is available by download from our website at www.miscosoftware.com
How long does it take to download?
Download time depends on your modem speed.
Do you offer any online or offline support?
Free online self-help resources are available for all users at the Miscosoftware Help Center. Help is also available via email and telephone for registered users covered by a Priority Support plan. Please visit the Miscosoftware Help Center for up-to-date information about all of the technical support options available to you.
How can I best describe my problem if I contact technical support?
If you are having a transfer or connection problem, you may want to enable extended listing in the session log window, reproduce the problem and then copy and paste the resulting log in to Email: support@miscosoftware.com.
Why does Deva Web Link Checker report http://www.site.com/../page/index.html as broken?
The key is the "../" part. It means you have e.g. a top level page that links to a page in a directory above, which doesn't exist. It is true that Mozilla will not have any problems with such a page; but I am less tolerant.
How can I configure a proxy?
You can configure a proxy in Deva Web Link Checker Properties Site Properties Tab.
Why does Deva Web Link Checker report a URL with a space in it?
Either because you do have a space in the URL, or because you have a carriage return / new line in it. Although Mozilla tolerates this, We do not.
What is the maximum number of websites that can be checked?
There is no maximum. It is limited by the memory on your computer.
Can the software check my site locally?
Yes ,You can do so without a local web server . Use the "Local File" button in the Deva Web Link Checker Properties dialog Checker Settings tab .
The results will not always be the same as a "remote" check:
Sometimes you'll get "error 3". It happens because the WININET.DLL is unable to handle directories, i.e. links that end with "/". You can avoid this by linking to the actual "main file", usually index.html or default.html. That your browser can handle local directories and display them nicely, is because he does additional work, which I do not.
Mixups of higher/lower case characters in links won't be found, since Windows does not make a difference. But UNIX does!
The main reason that you still need to make occasional "remote" checks is because you might have forgotten to upload your files to your WWW server.
A user of IE 4.0 reported that when not online, the software checks every "remote" URL like a local file. This is a problem of the newer version of the WININET.DLL; the version with IE 3.0 reports "no connection" or "no such host" instead, which is more logical.
Does it work on Windows NT 3.51?
One user said it worked fine after he copied a version of WININET.DLL from a Windows 95 system standing nearby, and put it into the directory where Deva xFTP was installed.
Why are some links reported as "broken" by Deva Web Link Checker, that can be displayed within my browser?
Some servers read the "User Agent", i.e. the name of the software that tries to access a website. Some websites are programmed only for Netscape and Internet Explorer, and refuse everything else. Some may even specifically refuse Deva Web Link Checker because of past misuse. Andi has a list of websites that deny access to Deva Web Link Checker. A user-configurable "User Agent" would be the solution, but this would make abuse possible.
Why can't I connect to "secure" (https) sites ?
If you have set your proxy correctly, try to connect with IE. If this doesn't work . If this still doesn't work and you use Windows NT 4.0, install the latest NT service packs (up to SP5).
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